Art of Sea Glass

Store Policies:

Shipping and Handling:                          

Most items ship within 2- 3 business days after the order is placed. We ship all orders USPS Priority mail, unless you request UPS air, which will require an additional charge - all shipping charges will be calculated at checkout.

 Please email us at [email protected] or call us at (805)558-3534 for any special shipping requirements or special requests. We are always here to work with our clients.

Custom Orders:

 We accept custom orders. All custom orders must be paid for at the time of the order. You will get a photo of the completed item and, if you are completely satisfied,  your item will ship or it will be re-done. No refunds for custom orders. Please email us or call us with your specifications.

Returns:

Items may be returned within 14 days of receipt, in the original, unused condition. You must first email The Art of Sea Glass at [email protected] to inform us of your return. Please include a copy of your invoice or packing slip with your return. We will process your return promptly, although it may take one to two billing cycles for a refund to appear on your  statement. Your refund will be processed to the same credit card or paypal account used to make your purchase.
**Please note that any orders for multiple items that are being purchased to "see the items in person", then to return what is not wanted, will be charged a 15% restocking fee upon return. There will be no exceptions for this policy.***

Shipping fees are not refundable.  Sale items, custom items or items that have been adjusted are final; these items cannot be exchanged.

Merchandise Exchange:

Exchanges are handled just like returns. Please notify us within 14 days of receipt that you would like to exchange your item. We'll issue you an authorization number as well as place an order for the new item. Any difference in the purchase amount will be charged/ credited accordingly. Once the exchanged item is received, we'll ship the new item. Please note, shipping fees are not refundable on exchange items.

Please be sure to send your jewelry wrapped in paper or bubble wrap and in a box for safe keeping during transit. We recommend you insure your package, as we cannot accept responsibility until your items are returned to our studio.

Repair:

We hope you'll never need a repair. However, in the unlikely event you do, we are happy to repair your item free of charge for up to 90 days after purchase. Please note, as each piece of sea glass is one of a kind, an exact piece may not be available, in which case we will make every attempt to find something similar. We will notify you if this is the case.

Thank you for shopping at The Art of Sea Glass,

Aileen Cabral, Artist